Shipping policy

Shipping Policy

Contact: +44 7473 953185 | richeshueofficial@gmail.com

Business and return address: 03 Annbrook Road, Ipswich, IP2 9JN, United Kingdom

Draft for review — not effective until finalized and published.

Riches Hue supplies racing apparel and accessories. For shipping assistance, email richeshueofficial@gmail.com with your order number.

Destinations and charges

We deliver to the destinations available at checkout. Available services and shipping charges are displayed before payment. Free shipping applies only when explicitly shown for your order.

Orders ship from Pakistan. Some destinations, remote addresses and postal boxes may have service restrictions. If we cannot fulfill an order to the supplied address, we will contact you and refund any payment for the unfulfilled order.

Production and delivery

Order processing: 5–7 days.
For personalized orders, processing begins once the required design and measurements are approved.
Shipping after dispatch: 14–15 days.
Express carrier transit, if offered: 3 Days.

Preparation time and carrier transit time are separate. Your estimated arrival period is the combined time. OWNER CHECK: Confirm whether these periods are calendar days or business days. Any different lead time for a product or custom order will be disclosed before purchase.

Tracking and delays

We email tracking details after dispatch. Tracking may take time to appear in the carrier's system. Contact us if tracking does not progress or an expected delivery date passes.

If we cannot meet a promised dispatch date, we will explain the delay, provide a revised estimate, and offer cancellation and a refund where required. We will seek your agreement to a delay when applicable law requires it. Customs or carrier delays do not remove your legal rights.

Customs and import charges

PROPOSED BASIS — CONFIRM BEFORE PUBLICATION: Import duties, import taxes and clearance fees are payable by the recipient unless checkout explicitly states that these charges are included or prepaid. Taxes collected by us are shown at checkout. We do not promise duty-free delivery to every destination.

Address errors, loss and damage

Check your delivery details before ordering. Contact us promptly to request an address correction; we cannot guarantee changes after dispatch. Any additional delivery charges caused by an incorrect address will be explained before we arrange a new shipment.

For a missing, damaged or incorrect delivery, contact us with your order number and available details. Photographs of damage and packaging help us investigate, but are not an absolute condition for exercising legal rights. We will work with the carrier and provide the appropriate remedy. A tracking status alone does not settle a disputed delivery.

Please contact us before refusing a parcel so we can explain the available options. Return-to-sender cases will be assessed individually; this policy does not impose automatic forfeiture of your payment.